Warranty Information

Cade PC designs its computers to be as reliable and trouble free as possible. We use only proven, quality parts from leading manufacturers. This strategy provides you a better value and significantly reduces the chance that any of the hardware in your system will cause you a problem. To ensure your satisfaction and a trouble-free experience, all custom computers from Cade PC come with a 30 day money-back guarantee, and a one year, on-site, parts and labor warranty on system hardware and the operating system. You can also add an extended warranty to protect your system for up to 3 years.

Warranty and Support Details:

30-Day, No Hassle, Money-back Guarantee on Custom Computers

If you are not satisfied with your custom computer for any reason, you can return it within 30 days of delivery for a refund of your computer system price with NO RESTOCKING FEE! Shipping costs are not included and are the responsibility of the customer. Peripherals (monitors, speakers, scanners, etc.) and individual computer parts are not eligible for return, but they are covered completely by their manufacturers warranty. To return your system under this guarantee, contact us for an RMA number and then follow the shipping instructions at the bottom of this page.

One year on-site, parts and labor warranty on Custom Computers

Every custom computer from Cade PC includes a one year on-site warranty provided by Computer Warranty Services LLC (CWS), a Texas-based international provider of technical support and on-site warranty service. Cade PC has partnered with Computer Warranty Services because of their superb service and US-based call centers. If you ever have a problem with your computer's hardware, Cade PC and Computer Warranty Services will make sure it is resolved quickly and professionally. The complete details of this warranty coverage are provided below.

Premium Warranty Coverage

Our Premium Warranty service provides fast, on-site repair of your PC should any problem occur - no need to ship your computer back to our facilities. In addition, you will have 24x7 telephone access to a U.S.-based help desk to help troubleshoot hardware or operating system issues. When you call Computer Warranty Services LLC (CWS) for support, you will have little or no waiting to speak to a real computer expert. You will NOT be connected overseas to representatives that are hard to understand and follow scripted responses to pre-defined issues. CWS operates with a network of thousands of local repair technicians in all 50 states, Puerto Rico, and most parts of Canada, to ensure that your warranty will be executed ASAP.

Limited Warranty Information:

CWS warrants Cade PC manufactured computers against defects in materials or workmanship for a period of 1 year from the effective date listed on your warranty documentation. You may also purchase warranty coverage for 2 or 3 year periods. We are not liable for loss of use or loss of data as a result of equipment failure or by any other cause.

A surge suppressor is required to be in place at all times while your computer is under warranty. This can be a standard surge protector or a battery backup with surge protection.

If there is a problem, you will probably be called upon to perform actions at our direction to perform recovery tasks and preliminary troubleshooting on your computer. These tasks may take up to a few hours to perform in some cases. Your cooperation is required as a condition of your warranty.

If you requested a special component to be installed which we do not normally stock then some restrictions apply to the special component: If the component fails, then you must either 1) obtain a replacement part yourself, 2) Get the manufacturer to replace the part, 3) Send it to us for a replacement exchange from the manufacturer if it is possible for us to do so. This may involve significant delays.

You may call the Toll-Free Technical Support phone number (listed on your warranty policy) 24 hours per day, 7 days per week for technical support. For general warranty information, call Computer Warranty Services at their Administration offices Monday through Friday 8:00AM to 5:30PM (CST) at 1-866-357-5530. Technical Support may not be available on some holidays. If CWS determines that an on-site service call is required then a technician will be sent to the location of the computer to perform on-site repairs as fast as possible.

Our total liability shall not be greater than the original purchase price under any circumstances.

All replacement parts will be shipped to the "Ship To:" address on our files unless you have notified us in writing or by Email of a different address. If you dot not notify us of an address change then you are responsible for loss of the item if it is accepted by another party at the address on file with us and the item is unrecoverable.

Non-US customers are responsible for customs duties and import inspection fees on replacement parts.

The warranty does not cover re-loading your software if the Operating System requires re-installation.

At our discretion, and with your agreement, we may choose to repair your desktop computer at our facility or replace it completely. If a desktop requires repair at our facility then we will send you a box and have FedEx ground pick it up at our expense. We will repair it and ship it back to you at our expense. You will only be required to place the computer in the box and remove the repaired computer from the box. On-Site setup is not included in this service. Shipping your computer to us for repair is a last-resort measure if we are unable to find repair technicians in you area who can correctly perform the needed work. Depending on availability, we may be able to provide a temporary replacement computer.

Your co-operation may be required to correct a problem using phone support. On-site service or computer replacement will not be performed if you refuse to cooperate with phone-based support.

Usually our technicians will return defective parts. If for some reason you are asked to return defective parts, then you will be provided a return shipping label. Failure to return parts will result in suspension of your warranty until 1) the parts are returned, or 2) you pay for the parts. If you do not return the part then you are indicating your intention to purchase those parts and your credit card will be charged according to their value.

How long will repairs take to perform

Problems with desktop computers will be analyzed on the phone and may require your assistance (as outlined elsewhere in this document). If phone-based support cannot resolve the problem then an on-site repair will be scheduled. If parts are required, then a repair technician appointment will be scheduled based on when parts will arrive at your location. If the computer is not capable of performing your work, then replacement parts will be shipped by overnight delivery. Repairs are usually completed by the technician in a single visit.

Termination

Warranties expire 1-3 years after the date of shipping, based on which contract length you purchased. Warranties with a duration less than 3 years can generally be extended for a fee if we are notified before the warranty has expired. The customer may terminate the warranty at any time for a pro-rated refund of the remaining value of the warranty. We may terminate a warranty if the customer is un-cooperative or we are unable to work effectively and professionally with the customer. If we terminate the warranty then we will mail a pro-rated refund of the remaining value of the warranty.

If you need to ship your computer back to Cade PC for any reason:

After you have obtained an RMA to ship your computer to Cade PC please adhere to the following guidelines. Ship the computer back in its original or equivalent packaging using UPS or FedEx and insure the computer for the appropriate value. Clearly mark the RMA number on the outside of the carton on your shipping label. All returns for exchange or refund must be complete with all components, manuals, cables, warranty cards, and static bags, just as you received it. If the product is not returned in its entirety, you will be charged for missing items. NOTE: Before you ship the computer to Cade PC, you should back up your data and remove any removable media, such as diskettes, flash memory, or CDs; we are not responsible for customer data on the computer during shipping. If you have any questions, please contact us for assistance.